1. Important Information
The general legal bases for data processing govern the contract between you, the user, and Digenat Market LLC, a company based in Georgia, located at Rustaveli Street 162-a, 6200 Kobuleti, Georgia. We process your personal data based on your consent as outlined in this privacy policy. In situations where we receive your personal data from a source other than yourself, we process your data based on legitimate interests. You have a number of rights that you can exercise regarding our use of your personal data, as described in this privacy policy.
2. General Purpose
The purpose of this privacy policy is to describe how we collect, use, and share your data through our online services and interfaces under the names: Digenat Market, Digenat-Shop, Digenat-Ecosystem, Digenat-Union Economic Community, including our websites www.digenat-market.com (hereinafter collectively referred to as the 'Service'). Please read this privacy policy carefully to understand what we do. If you do not understand any aspect of this privacy policy, feel free to contact us at support@digenat-market.com. Your use of the website or our Service is also subject to our online shop terms, system usage terms, and other terms posted on our website. In general, we only collect information that enables us to provide you with the best possible service. This information also helps us protect our Service from fraud and spam and allows us to develop a unique understanding of what additional services might be useful to you, as well as any other purposes listed in this privacy policy below.
3. Consent
Consent
Before you begin using our Service, it is important for you to understand that by using our Service, including the website www.digenat-market.com (hereinafter collectively referred to as 'the Website'), you permit us to collect, use, disclose, transfer, reveal, and store your personal data and other information you provide to us as described in this privacy policy. You can be assured that we will use your data only as described in this privacy policy. Please note that we may share your personal data and information with third parties to fulfill your order or request, for our professional or legitimate business needs, or as required or permitted by law. When we share your personal data and information with third parties or service providers, reasonable measures will be taken to ensure proper and secure data processing in accordance with applicable data protection laws.
4. Use of Our Service
By using our Service or the Website, you agree to this privacy policy as well as our terms and conditions, which are available on the Website and may be amended by us at our sole discretion from time to time. Please ensure that you have read and agree to our terms and conditions if you wish to use our Service and the Website. If you do not agree to such processing or do not agree with this privacy policy or the terms and conditions, you should not continue to access or use the Website and our Services. We reserve the right to change this privacy policy. Your continued use of the Service signifies your acceptance of any changes to this privacy policy.
5. Minimum Age
If you are not of legal age to form a binding agreement in your country, you should use the Service only if you are either of legal age or have the legal consent of your parents or guardian to use our Service. You should only use our Service if you are capable of understanding and complying with this privacy policy.
Our Service is not intended for children under the age of 18: If you are under 18, please wait until you turn 18 before using it. By using our Service, you confirm that you are either 18 years old or have reached the legal minimum age in your country that allows you to make legally binding agreements or act without the consent of your parents or guardian.
6. Mandatory Information
You provide us with your personal data when you interact with us while using our Service. The data you provide to us and that we may collect is necessary for the complete and correct provision of our Service. When you communicate with us (via email, phone, through the Service, or otherwise), we may keep records of your communication. By communicating with us, you give us your final consent to create such records. We collect and store only the necessary information and content that enhance, support, and allow for better quality, continuity, and marketing of our Service.
7. Account and Personal Data
When you create or confirm an order through our Service, we may collect your first and last name, date of birth, delivery address, email address, and phone number, as well as other information you provide that personally identifies you and/or can be used to contact you online or offline. We require this information to identify you and to send you notifications about sent and received products/services or other important Service information. Once you create a profile, we may see certain information in your profile about your activities in the Service, such as gifts, products, or services you wish to accept or send or those you have already received. We strive to do our best and offer you our services with good quality. In this context, we may improve the Website and our Service and build new partnership relationships in the future, which may result in us receiving additional data. If we begin to collect new types of personal data or significantly change the processing of your data, the relevant changes will be included in this privacy policy, and we will inform you about these changes.
8. Technical Information
When you visit or use our Service, we may also automatically receive and track certain data about your computer or mobile device, including but not limited to your device type, IP address, software and language settings, browser type, operating system, date and time of access, usage of our features, your purchase history or preferences, and your taps and interests. IP addresses may be collected along with information about the specific web pages you visit on our websites or through our services.
9. Cookies and Tracking Technologies
We may use advertising networks to present ads on our website. These providers use cookies, web beacons, or similar technologies to assist in the display, more targeted orientation, and measurement of the effectiveness of advertisements. They use data collected over time and across their networks from various websites to determine or predict the characteristics and preferences of their audience. If you come to our pages via a link from another website, we collect both the URL of the linking website and the URL of the website you visit next. During your visit to our Service, we and our business partners may use cookies and other tracking technologies for various purposes. We may offer some services in collaboration with other websites. Personal data that you provide to these websites may be forwarded to Digenat Market LLC to provide these services. Digenat Market LLC processes such information in accordance with the services we offer. For more important information on this, please refer to our Cookie Policy.
10. Direct Information
10.1. When you purchase or ship products through the services, your financial data, such as your payment method (valid credit card number, type, expiration date, or other financial data), will be collected and stored by a third-party payment processing company (the 'Payment Processor'), and the use and storage of this data are subject to the applicable privacy policies of the Payment Processor. As of the effective date of this Privacy Policy, Stripe and PayPal are the Payment Processors used under the service. You can find Stripe's privacy policies at https://stripe.com/us/privacy or another URL provided by Stripe, and PayPal's privacy policies at https://www.paypal.com/en/webapps/mpp/ua/privacy-ful. To facilitate your order transactions, we collect and store your credit card type, the last four digits of your credit card number, and the expiration date, but no other financial information.
10.2. If you order products through the service, we may share your billing information (including the type of credit card, the last four digits, and the expiration date of your credit card number) and purchase information with the respective brand or retailer of your purchase and with any fulfillment companies, and you expressly agree that we may share this information with the Payment Processor and that this Payment Processor may use this data for (statistical) analysis of payment transactions. Digenat Market LLC is entitled to inform a Payment Processor about a user who engages in illegal activities (or who is believed by a party to have engaged in such activities) that violate the rights of any person or that have led to the suspension or termination of such user's use of the service.
11. Use of Your Personal Data
We use your personal data and other information to maintain the general and personalized content and functionality of the website and our service. Additionally, we use your personal data and other information to process your orders, order confirmations, and inquiries, and to provide you with service when using our website and services, as well as for the purposes stated in this privacy policy. We use your personal data and other information we collect for the following purposes:
(a) Executing your order placed or confirmed through our website;
(b) Registering as a new user;
(c) Processing your inquiries by our customer service team - this may include recording calls to our teams;
(d) Handling returns related to your order;
(e) Conducting fraud assessments;
(f) Notifying you regarding our legal obligations and documents, including changes to our terms or privacy policies;
(g) Improving our offering for our users, including inviting you to leave a review, participate in a survey, or provide customer insights;
(h) Managing and protecting our business and the website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and data hosting);
(i) Providing relevant website content, advertising, and other marketing materials as well as measuring or understanding the effectiveness of the advertising we offer you;
(j) Using data analytics to improve our website, products/services, marketing, customer relationships, and experiences;
(k) Making suggestions and recommendations about goods or services that may be of interest to you.
12. Technical Support and Identity Verification
Your personal data is used to provide you with technical support as well as the requested information, products, and services, and to ensure the security of our service. If your identity cannot be verified electronically or there are doubts, we will request proof of identity to ensure that your data is not disclosed to unauthorized persons. Please promptly update your personal data if it changes or becomes inaccurate. You can do this yourself on the website or contact us via email.
13. Service-Related Messages
The data provided during registration is used to send you service-related messages and news. This information may be archived and used for future communications, as permitted by law. When you contact us via email or other means, we use the information provided to respond and/or act in accordance with this privacy policy. This information may also be archived and used for future communications, as permitted by law. When we send you emails, we may track how you interact with them (e.g., whether you open an email or click on a link). We use this information to optimize our communication and better tailor it to your needs.
14. Sharing Your Data
Your data may be shared with business partners to inform you about their products and services, as permitted by law. Information, including personal data, may be shared within the Digenat Market LLC corporate group, as well as with subsidiaries and affiliated companies, to provide our service and comply with legal requirements. We use industry-standard physical, technical, and administrative security measures to keep your personal data confidential and secure. Data is only shared with third parties in accordance with this privacy policy or when legally required.
15. Sharing with Service Providers and Third Parties
We work with various service providers, vendors, and contractors who support us in providing our services and products or offer other services, such as fraud and spam investigations, website analytics, and special partnership opportunities. This sharing is done either without identifying the users or using a unique identifier that is not linked to the user's identity. The access of these contractors to your data is limited to the information they need to perform their specific tasks.
16. Sale or Restructuring of the Company
Digenat Market LLC may share your data with the buyer or another successor entity in connection with a sale, merger, or restructuring of the company. Information will be retained as long as necessary and relevant to achieve the stated purposes or to comply with legal retention requirements.
17. User Responsibility
If you wish to delete your account (if applicable), please contact us at support@digenat-market.com and inform us of your request. Please note that in such a case, all your content will be removed from the service and cannot be restored by us, even if you change your mind. After deactivating your account or withdrawing your consent to data processing, the stored personal data will be limited to the legally required minimum. It is your responsibility to protect the security of your login credentials. Please note that email communication is generally not encrypted and therefore should not be considered secure.
18. Access to Personal Data
As a registered user, you have the ability to access, review, and change your personal data to ensure its accuracy and currency. If needed, you can contact us at support@digenat-market.com to make changes. If you would like to know what personal data we process in general, please also send your inquiry to support@digenat-market.com. For more information about your rights or to exercise these rights, you can also reach us via our email address. In certain cases, however, we may not be able to correct your personal data. This particularly applies to cases where your incorrect or outdated data is included in documents that we are legally required to archive.
19. Withdrawal of Consent
Withdrawal of Consent for the Processing of Personal Data and the Right to be Forgotten. If we process your personal data based on your consent to such processing, you can stop further processing at any time. You simply need to withdraw your consent to such processing by sending us a corresponding notification to support@digenat-market.com. You can also exercise your right to be forgotten. In this case, we will destroy all your personal data that we process. An exception is made for cases where processing is required due to a legal obligation or a legitimate interest of Digenat Market LLC. Even in such cases, we may require your identification before we destroy your personal data (e.g., your email and phone number provided when placing or confirming an order with our service, a copy of your ID, a photo of you holding your ID dated and signed by you).
20. Emails, Notifications, and Services
From time to time, we may send you messages about the activities and operation of our service (e.g., policy changes, technical issues, etc.). We may also send you notifications about our activities or offers from third parties that we believe may be of interest to you. If you do not wish to receive such notifications, you can unsubscribe in the email settings or write to us at support@digenat-market.com; however, in this case, we may not be able to offer you certain services. You also have the option to control the types of notifications and communications we send you, limit the information shared about you within our service, and otherwise change certain privacy settings. If you wish to delete your data completely, please contact us at support@digenat-market.com and specify your request. All deleted content will be removed from the service.
21. Transfer of Your Data
Digenat Market LLC is headquartered in Georgia and has offices, facilities, and service providers worldwide. Therefore, it may happen that we transfer your personal data to countries or access it in countries that may not offer the same level of data protection as your home country. We require all third parties to respect the security of your personal data and to handle it in accordance with the law, and they may only use your data for the purposes specified in our contract with them. We will always work with them to protect your privacy.
22. Changes/Privacy Policy
If we change our privacy policy, we will post those changes on this page. If we make changes to this privacy policy that significantly affect how we handle your personal data, we will make reasonable efforts to inform you of such changes, such as by a prominent notice in the service or to your registered email address, and we will, where legally required, seek your consent or provide you with the opportunity to opt out of such changes.
23. Jurisdiction
We reserve the right to disclose your data if we deem it necessary to investigate, prevent, or take action regarding illegal or suspected illegal activities. This also applies to protecting and defending the rights, property, or safety of Digenat Market LLC, the service, our users, customers, or others, particularly in connection with our Terms of Service and other agreements. Additionally, we may disclose your data to establish, exercise, or protect our legal rights, to defend against legal claims, or as required by law. We reserve the right to assert or waive any legal objections or rights. All parties agree to submit to the exclusive jurisdiction of the Digenat-Union Economic Community and its internal code of ethics for the resolution of disputes.
24. Questions and Suggestions
If you have questions about privacy or other suggestions, you can contact us. Our Data Protection Officer and our data protection team are available to answer any questions regarding the processing of personal data. Inquiries, comments, complaints, and claims related to the protection of personal data can also be submitted via email to support@digenat-market.com